If a product offered on the Company Sites arrives defective or otherwise not as described, you may return the item for a replacement, as specified in our Terms of Purchase.
To request for a replacement, buyers are requested to provide photographic/video evidence of the product's deviation from the Terms of Purchase to firstname.lastname@example.org
Requests for a replacement must be sent within 48 hours of receiving the item.
If the case is deemed valid, we will cover the related cost to deliver a replacement!
*Please also include your invoice number/order number for us to match up your order in the system
** Please enclose in the return package, your order info, and state clearly if you would like a replacement or refund.
The following information is needed as evidence for us to process your request. If this information is not provided without a prior agreement, the return will not be processed:
1) Order number
2) The email address you used to order
3) Return shipment tracking number
4) Reasons for return
Please send the information to us via email at email@example.com. You should also enclose it in your returned package for us to match your order. Without the evidence, your package may be recognized as unidentified mail.
Returns (if applicable)
Once your return is received and inspected. We will notify you of the approval or rejection of your return.
If your item is deemed damaged, we will send out an identical replacement item within 7 days.
Order Cancellation Refund
Customers are entitled to a refund if they contact us within 4 hours of making their purchase, and their order hasn't yet been dispatched.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that a $5 re-stocking fee will be applied per canceled order.
*DISCLAIMER*: We try our best to fulfill your cancellation request in a timely manner, however, we cannot guarantee that your Order will be canceled should it be dispatched in under 4 hours.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, these are the steps you can take to check it out:
- Please check your bank balance again, transactions may have been delayed.
- Contact your credit card company, it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit.
- Next, contact your bank. There is often some processing time before a refund is posted.
Please contact us at firstname.lastname@example.org should you have further questions.
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at email@example.com